Strategic Plan

Executive Summary

The Right Door for Hope, Recovery and Wellness

Strategic Plan

2016 - 2017

Board Approved: 11/23/15

  1. Consumer-First Organization: Assure the role of consumers and their families in shared decision making, including: providing consumer and family education and conferences, measuring positive outcomes of care, promoting consumer-run businesses, and promoting the hiring of peer supports.
  2. Accessibility: Maximize accessibility through utilizing Mental Health education, increasing bi-directional co-location, expanding the use of agency facilities, and preparing for the influx of persons served due to Medicaid expansion. Implement the agency CARF required Accessibility Plan.
  3. Promote Reduction of Stigma: Market the benefits of good mental health and of reducing stigma to the community at large, stakeholders and consumers. Maximize use of social media, May is Mental Health Month activities, Mental Health First Aid, ASIST (Suicide Prevention Training), and Kids on the Block presentations. Promote re-branding in order to positively position the agency and to distance the agency from negative connotations of stigma.
  4. Evidence-Based Best Practices and Best Practices: Focus of agency is to achieve community-based wellness, recovery, health promotion, integrated care and prevention for persons served. Key service areas include: care management, substance use disorders, autism, older adult/dementia, veterans, families, corrections, residential services for children and adults, employment, the expansion of natural supports.
  5. Partnerships: Develop dynamic partnerships with local service agencies, service providers, primary care providers, corrections, the faith based community, schools and universities. Actively participate in Mid-State Health Network (MSHN) in a responsible and accountable manner while ensuring local access, local service delivery, and local accountability.  
  6. Integration with Primary Care: Advocate and promote the expansion of integration with primary care and with other specialty health care providers.
  7. Information Technology: Implement and maintain a vibrant and efficient Electronic Health Record for data collection and real-time analysis. Ensure staff has state-of-the-art software, hardware, communication equipment and devices. Promote collaborative documentation.  
  8. Results-oriented Outcomes: Outcomes drive service development and evaluation and guide organizational planning. Focus on measuring positive consumer outcomes by implementing board approved outcomes. Continue to assure that agency practices meet CARF standards.
  9. Workforce Development: Prioritize retention and recruitment efforts that consider and support the unique needs of a rural agency including: hiring and retaining key medical and specialty licensed personnel, supporting internships, and ensuring a culture of learning for staff and board members.
  10. Fiscal: Maintain a competitive organization through prudent use of funds and resources. Explore and advocate for flexible payment systems, shared savings and diversifying payer mix.