Our Mission/Vision/Values

FY18

Our Mission: The Right Door’s mission is to be the premier behavioral health care provider in our service area.

 

Our Vision: Our Vision is to be an integral and valued partner in a community committed to the wellness and full participation of its citizens.

 

Our Values: We value and pledge to provide quality accessible care, healing, wellness and recovery throughout our service area. We will provide solutions, education and alternatives to give you hope for today, tomorrow and in the future.

Wellness

We are committed to treating the whole person: body, mind and spirit.

 

Accessibility

We possess a strong sense of urgency and are committed to providing an immediate response to the needs of the community.

 

Best Value

We are committed to providing the highest quality services and programs in the most effective and efficient manner.

 

Respect and Dignity in a Culture of Gentleness

Every person shall be treated with respect and dignity in a gentle, welcoming and listening environment.

 

Recovery

The Right Door promises to foster recovery by instilling hope, empowering individuals to reach their potential, and providing support and education.

 

Trauma-Informed

We are committed to being trauma informed and responsive.

 

FY18 OUTCOMES

 

 

  1. ACCESSIBILITY: Immediacy of Service.

70% of persons requesting services receive a face-to-face service on the same day as the request.      

  • Monday – Sunday. Request for service date and first date of service must be the same day for this to count.
  • Applies to all programs

 

  1. EFFECTIVENESS:  Services provide for positive consumer outcomes.

85% of consumers served report treatment has been effective.

  • Outpatient: Tracked by PHQ-9, PHQ-A, CAFAS, PECFAS, GAD-7, periodic reviews and discharge summaries. Initial score versus the score at 6 months for all assessment scales. Positive outcomes on goal review or discharge summary = progress on half or more of the consumer’s treatment goals.
  • SUD Outpatient Team: Tracked by periodic reviews and discharge summaries. Initial score versus the score at 6 months for all assessment scales. Positive outcomes on goal review or discharge summary = progress on half or more of the consumer’s treatment goals.
  • Case Management: Tracked by periodic reviews and discharge summaries. Positive outcomes = progress on half or more of the consumer’s treatment goals.
  • Home Based: Tracked by CAFAS/PECFAS score. Initial score versus the score at 6 months.
  • Infant Mental Health: Tracked by the DECA score. Initial score versus the score at 6 months.
  • ABA – Tracked by change in any assessment score. Initial score versus the score at 6 months.

 

 

 

 

 

3) EFFICIENCY:  Services are cost-efficient and competitive.

Cost per case for all populations is at or below regional, affiliation and state averages. 

  • Cost per case is annually calculated by the CFO for review by the board to ensure we are competitive in our cost per case.

 

                                

  1. SATISFACTION: Services meet needs & expectations.
  1. 85% of persons served report satisfaction on the uSPEQ survey “overall satisfaction” section.
  • FY17 Survey Calendar
    • Jan/February 2018
      • YSS – Will go out to IMH & Home Based (Subject to change per MDHHS)
      • uSPEQ – Will go out to Case Management & Outpatient
        • April 2018 – Report provided and quality improvement discussions and efforts occur in team and leadership meetings.
    • June/July 2018 – SUD Satisfaction Surveys go out from PIHP (Subject to change according to PIHP)
    • August 2018
      • uSPEQ will go out to IMH, Home Based, Case Management & Outpatient
      • October 2018 – Report provided and quality improvement discussions and efforts occur in team and leadership meetings.
      • Surveys will go out to participants of the Behavior Treatment Committee
  1. 85% of stakeholders report services provided met their needs and expectations.
    • FY18 Survey Calendar
      • Jan/February 2018
  • Needs assessment survey will go out to all state required stakeholder groups OR local forum(s) will be completed to glean information from the following:
    1. Law Enforcement
    2. Schools
    3. Primary Health Care providers
    4. Community organizations
    5. Private agencies
    6. Public assistance
  • April 2018 – Report provided and quality improvement discussions and efforts occur in team and leadership meetings.
  • August 2018
    1. Contracted Provider surveys go out
    2. October/November 2018 – Report provided and quality improvement discussion and efforts occur at leadership (QIC) meeting

 

 

  1. QUALITY: Services promote wellness.

85% of Medicaid Population (Healthy Michigan, Medicare/Medicaid, Medicaid) served are seen annually by a primary care physician OR receive an annual health screen with a nurse from The Right Door for Hope, Recovery and Wellness.

  • Measured utilizing claims data for any consumer who has seen a PHCP in FY18 through our access to this data on the Integrated Care Delivery Platform – ZTS through MSHN.
  • This data report will be pulled on the first month of each quarter and sent to clinicians to provide updates or corrections.