Our Mission/Vision/Values

Our Mission: The Right Door’s mission is to be the premier behavioral health care provider in our service area.
 
Our Vision: Our Vision is to be an integral and valued partner in a community committed to the wellness and full participation of its citizens.

Our Values: We value and pledge to provide quality accessible care, healing, wellness and recovery throughout our service area. We will provide solutions, education and alternatives to give you hope for today, tomorrow and in the future.

 

Wellness

We are committed to treating the whole person: body, mind and spirit.

 

Accessibility

We possess a strong sense of urgency and are committed to providing an immediate responseto the needs of the community.

 

Best Value

We are committed to providing the highest quality services and programs in the most effective and efficient manner.

 

Respect and Dignity in a Culture of Gentleness

Every person shall be treated with respect and dignity in a gentle, welcoming and listening environment.

 

Recovery

The Right Door promises to foster recovery by instilling hope, empowering individuals to reachtheir potential, and providing support and education.

 

Trauma-Informed

We are committed to being trauma informed and responsive.

 

FY19 OUTCOMES

1)ACCESSIBILITY: Immediacy of Service.
80% of persons requesting services receive a face-to-face service within 7 days of the request.
 
2)EFFECTIVENESS: Services provide for positive consumer outcomes.
85% of consumers served report treatment has been effective.
  • Outpatient: Tracked by PHQ-9, PHQ-A, CAFAS, PECFAS, GAD-7, periodic reviews and discharge summaries. Initial score versus the score at 6 months for all assessment scales. Positive outcomes on goal review or discharge summary = progress on half or more of the consumer’s treatment goals.
  • SUD Outpatient Team: Tracked by periodic reviews and discharge summaries. Initial score versus the score at 6 months for all assessment scales. Positive outcomes on goal review or discharge summary = progress on half or more of the consumer’s treatment goals.
  • Case Management: Tracked by periodic reviews and discharge summaries. Positive outcomes = progress on half or more of the consumer’s treatment goals.
  • Home Based: Tracked by CAFAS/PECFAS score. Initial score versus the score at 6 months.
  • Infant Mental Health: Tracked by the DECA score. Initial score versus the score at 6 months.
  • ABA – Tracked by change in any assessment score. Initial score versus the score at 6 months.
 
3)EFFICIENCY: Service Penetration is increasing.
The Right Door for Hope, Recovery and Wellness will increase school outreach penetration rate 50% in FY19. 
Baseline: 74 referrals in FY18
Calculation: Behavioral Health Screens completed by school outreach worker, and The Right Door staff school-based social workers.
 
4)SATISFACTION: Services meet needs & expectations.
  • 85% of persons served report satisfaction on the agency satisfaction surveys.
    • FY19 Survey Calendar
      • February 2019
        • YSS – Will go out to Infant Mental Health & Home Based (If MDHHS requires this year).
  • Surveys will go out to Case Management, Outpatient, Infant Mental Health & Home Based via Survey Monkey.
    • April 2019 – Report provided and quality improvement discussions and efforts occur in board, team and leadership meetings.
  • June/July 2019 – SUD Satisfaction Surveys go out from PIHP
  • August 2019
    • Surveys will go out to Case Management, Outpatient, Infant Mental Health & Home Based via Survey Monkey.
  • Surveys will go out to participants of the Behavior Treatment Committee
    • 85% of stakeholders report services provided met their needs and expectations.
  • FY19 Survey Calendar
    • Jan/February 2019
      • Needs assessment survey will go out to all state required stakeholder groups OR local forum(s) will be completed to glean information from the following:
  1. Law Enforcement
  2. Schools
  3. Primary Health Care providers
  4. Community organizations
  5. Private agencies
  6. Public assistance
  7. Pastors
  • April 2019 – Report provided and quality improvement discussions and efforts occur in board, team and leadership meetings.
  • August/September 2019
    • Contracted Provider surveys go out
    • November 2019 – Report provided and quality improvement discussion and efforts occur at board and leadership (QIC) meeting
 
5)QUALITY: Services promote wellness.
 
85% of Medicaid Population (Healthy Michigan, Medicare/Medicaid, Medicaid) served are seen annually by a primary care physician OR receive an annual health screen with a nurse from The Right Door for Hope, Recovery and Wellness.
  • Measured utilizing claims data for any consumer who has seen a Primary Health Care Provider in FY19 through our access to this data on the Integrated Care Delivery Platform – ZTS through MSHN.
  • This data report will be pulled on the first month of each quarter and sent to clinicians to provide updates or corrections.